Welcome to Tom Savano Cocktails
The following information outlines the shipping and returns policy for Tom Savano Cocktails.
Tom Savano Cocktails can be written to at:
152-160 Kemp House, London
EC1V 2NX – London, UK
By shopping with this website we assume you accept this policy in full. Do not continue to shop with Tom Savano Cocktails if you do not accept all of the policy conditions stated on this page.
Shipping & Packing Costs
All shipping is done through Yodel couriers on tracked services, at either an economy service or next day service (when ordered pre 12pm). All shipping costs will be specified at checkout, giving you a choice of options depending on the weight of the parcel and the speed of service required. Where free shipping is available for your order, it will appear as a shipping choice at checkout. There are no other costs or charges other than what you see on the checkout screen.
Refunds and Returns
Due to the nature of goods sold, we do not offer returns or refunds on any bottled drinks, only on accessories or glassware/barware sold. The exception to this is when an order arrives damaged, defective or wrongly picked.
Damaged / Defective / Incorrect goods
For any damage, defect or mis-picked goods, please notify us at firstname.lastname@example.org within 1 day of observing the problem, including a photo of the products affected. The replacement goods will be re-sent to you at our own expense.
For customers in the UK, the cancellation period is 7 days from time of delivery.
Method of Refund
For all refunds, partial or full, the refund will be made to the same payment method as was made to place the order.
How to Request a Return or Refund
To request a return or refund, please contact us at email@example.com explaining your request and reasons, and we will endeavour to get back to you within 24 hours with a response.
Delivery Charge on Returned Goods
All refunds and returns will be at the customers expense and this will not be reimbursed. The exception is where the item is damaged, defective or misspicked and we request you to send us the item back. In this instance, we will reimburse you for the shipping costs.
Products Returned Outside of the Cancellation Period
Products returned outside of the cancellation period will not be eligible for a refund, unless agreed prior with customer services. Please contact us on 07540 089 285 or firstname.lastname@example.org if you have a return request that falls outside of the cancellation period.
General Terms and Conditions
Please find a link to our general website Terms and Conditions.